Return Policy

We understand that buyer needs change and mistakes occasionally happen.

When responsibility for the return lies with the Buyer, e.g. ordered in error, excess stock, discontinuance of product use, change in product specifications, etc. and unrelated to any Mission Rubber Company LLC (“Seller”) performance, and the return is authorized by Seller, credit will be issued after receipt and approval of the quality of the goods, less a restocking charge of 25% or at Seller’s discretion. Should Buyer be in default in payment of any accounts with Seller, Seller is entitled, at its option, to apply Buyer’s credit or refund to reduce the balance of those accounts. Products returned requiring reconditioning expense will be assessed to the Buyer’s account. Buyer must return product within thirty (30) days of delivery. Due to Covid-19 restrictions in California, returns may not be allowed. Flex-Seal® ARC Adjustable Repair Couplings, Mission Standard, Eastern Standard, Service Weight Gaskets, No Hub and Heavy Weight No Hub Couplings are not returnable.

Where responsibility for the return is determined to be with the Seller, e.g. product did not meet specifications, wrong goods shipped, etc., Buyer’s sole and exclusive remedy shall be repair or replacement of the part or product or, at the discretion of the Seller, credit will be issued upon receipt, inspection and approval for credit by Seller. Buyer agrees that replacement or refund shall be in lieu of all other remedies at law or in equity, including but not limited to the right of indemnity. Returned goods shall be protected from damage while in Buyer’s possession. Except for will call sales, transportation in both directions is at Buyer’s expense. Under all circumstances return may be made only with Seller’s approval and immediately after Seller’s authorization. Due to Covid-19 restrictions in California, returns may not be allowed.